IT Support and Service Management Solutions
We provide a support system based on best ITIL practices including incident logging, escalation, change management, and full documentation with an updated knowledge base.
- Multi channel Helpdesk (phone, email, ticket portal, WhatsApp Business).
- Remote and on-site support, secure access, and scheduled visits based on priority and impact.
- Proactive monitoring RMM, Patch Management, and asset management.
- Incident and Change management with KPI tracking and executive reports.
- Flexible SLA agreements (response/resolution times) with 24/7 emergency window for critical services.
- Knowledge base and Standard Operating Procedures SOP to ensure consistent quality and knowledge transfer.
What You Gain from IT Support Services
Faster Response
Reliability and Continuity
Transparency and Performance Metrics
Cost and Risk Reduction
Why Choose ITO for IT Support?
Single Point of Contact
Clear escalation and follow-up path until closure, without dealing with multiple providers
Professional Tools
Ticketing system, secure access, and ready-made reports speed up resolution and keep history
Extensive Expertise
Specialized team in networks, servers, and cybersecurity to address root causes